Terms of service

The agreement between BRODV LTD, a company registered in England and Wales under number 17069547, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom and the businesses that use OumsAI to run their stores.

The service

OumsAI is an AI-first platform to run an online store: catalogue, orders, customers, a website and its domain, store email, payments through Stripe, and an assistant that acts on your instructions.

Who these terms are for

OumsAI is for businesses only. By creating an account, opening a workspace or accepting an invitation, you accept these terms and the Data processing agreement for the business you act for, and confirm that you act for your trade, business or profession and may bind that business.

The beta

OumsAI is in a private beta: access is by invitation, the service is free during the beta, and features may change or stop. The service is provided as it is: we give no service-level commitment during the beta, and it may have interruptions or errors, so keep your own export of the data that matters to you. We will give you at least 30 days' notice before any paid plan applies to you.

Your account

You must give accurate details, keep your password and second factor safe, and tell us at once about any unauthorised use. You are responsible for what happens in your workspaces, including what the people you invite and the AI assistant do there on your instructions.

Your store

You are the seller. You are responsible for your products, prices, descriptions, delivery, returns and after-sales service, for your store's legal pages and for complying with the law that applies to your sales, including consumer protection, product safety and tax.

The legal page templates OumsAI offers (terms of sale, privacy and cookies notices, legal notice) are a starting point: check and complete them for your business. As the controller of your customers' data, you are responsible for informing them and for any consent you need.

Payments to your store go through your own Stripe account, under the agreement you accept with Stripe when you open or connect it. You authorise us to exchange with Stripe the information about you, your business and your store's payments that is needed to run them. OumsAI never holds your money.

Fees and taxes

The service is free during the beta. Before a paid plan applies to you, we will tell you its price, what it includes and how it renews, at least 30 days in advance; you can leave before it applies. A plan may include a fee on each payment your store takes, which Stripe deducts and passes to us.

Prices exclude VAT. If your business has a valid VAT number in the European Union, you account for the VAT yourself (reverse charge); otherwise we add the VAT due where the law requires it. Give us your correct business details, billing country and VAT number, and tell us when they change.

If an amount due to us is still unpaid 14 days after a reminder, we may suspend paid features, after notice, until it is paid.

Acceptable use

You may not use OumsAI to sell illegal, counterfeit, unsafe or sanctioned goods, or goods or services that Stripe does not allow; to publish illegal content or fake reviews; to send unsolicited email; to mislead buyers; to collect data you have no right to; to attack, overload, probe or copy the platform or other stores; to get around its limits or security; or to infringe anyone's rights. You may not use OumsAI if you or your business are subject to UK or EU sanctions.

Illegal content and reports

We do not check stores' content before it is published, and the law does not require us to. We act when we learn of illegal content.

Anyone can report content on OumsAI, or on a store built on it, that they believe is illegal, by writing to hello@oumsai.com with: why they believe it is illegal, its exact web address, their name and email address, and a statement that they believe in good faith that the report is accurate and complete. We confirm receipt, review the report diligently and objectively, and tell the sender what we decided and how to challenge it. A person makes the decision; we use no automated tool to decide.

Authorities, the European Commission and users can reach our single point of contact under the EU Digital Services Act at hello@oumsai.com, in English or French.

Suspension

We may suspend or restrict a store, content or account that breaks these terms or the law, that puts buyers, the platform or other stores at risk, or when the law or an authority requires it. We do it with notice, unless the risk or the law calls for immediate action, and only as far as needed.

We tell you the reasons: the facts, the rule or law concerned, and how to challenge the decision. You can reply to hello@oumsai.com; a person reviews your reply, and we lift the measure once the problem is solved. You can also go to court.

AI features

The assistant and the AI features can make mistakes. Check what they produce before you publish or send it: you are responsible for what you publish, send or approve.

By default, an action the AI wants to take that is sensitive (for example, spending money) or destructive (for example, deleting data) waits until a person in your workspace approves it. You can let sensitive actions run without asking in Settings → AI; destructive actions always ask.

As between you and us, what the AI produces for you is yours. We cannot promise that it is unique or free of other people's rights, so check it where that matters.

Do not send the AI personal or sensitive data it does not need. If you connect your own AI provider's account, its terms apply between you and that provider.

Your content and data

Your content and data stay yours. You give us the right to host, copy, display and process them only to provide the service. You can export your catalogue, orders, customers and reviews yourself at any time, and ask us for a complete copy.

Where your data is processed

Your store's data is stored in the European Union. The AI features may process data in China, and payments may be processed in the United States: the Privacy notice and the Data processing agreement explain how.

We give a public authority access to your data only when the law that applies to us requires it, after checking the request and limiting what we give, and we tell you unless the law forbids it.

Fixing a problem with your store

To fix a problem with your store that we cannot reproduce otherwise, we may make a copy of its data on equipment we control in the United Kingdom or the European Economic Area. In that copy, the personal data of the people in it is masked: replaced with made-up details. The copy is encrypted, used only to find and fix that problem, and deleted once it is fixed, within 7 days at most. The copy and its reason are recorded in your workspace's activity history.

We make a copy that is not masked only with your written consent, given for that problem.

Our platform

The OumsAI software, design and brand belong to BRODV LTD, a company registered in England and Wales under number 17069547, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You may use them only through the service.

Liability

We provide the service with reasonable care and skill. During the free beta, and to the extent the law allows, we are not liable for indirect loss, lost profits or lost data, and our total liability under these terms and the Data processing agreement is limited to GBP 100. Nothing in these terms limits liability that cannot be limited by law.

Neither of us is liable for a delay or failure caused by events beyond its reasonable control, such as a failure of networks or energy, a natural disaster, war or a decision of a public authority.

We are not responsible for services you contract directly with others, such as Stripe or your domain registrar.

Ending the agreement

You can end the agreement at any time by closing your workspace or account, or by asking us to. We can end the beta or your access with 30 days' notice, or at once for a serious breach of these terms or where the law requires it. You can export your data during the notice period.

If you tell us you are moving to another provider or to your own systems, we keep your store running for up to 30 days after your notice and help you move, at no cost.

After the agreement ends, we keep your data for 30 days so that you can retrieve it: on request, we send you a complete copy of your catalogue, orders, customers, reviews, pages, settings and media, in common machine-readable formats (CSV, and JSON with the media files). Not included: OumsAI's software and design, and our internal security records. We then delete your data as the Data processing agreement says.

General

These terms, the Data processing agreement and the policies they refer to are the whole agreement between us about OumsAI. If part of them is invalid, the rest still applies. Not enforcing a right at once does not waive it.

We may transfer this agreement to a company that takes over the service, after telling you; your rights under it stay the same.

We write to you at the email address of your account; you can write to us at hello@oumsai.com.

These terms are available in English and French. If the versions differ, the English version prevails.

Changes to these terms

We may change these terms and the Data processing agreement, for example for new features, a change in the law or a change in how the service works.

We will tell you about a material change by email and in your account at least 30 days before it takes effect, and explain what changes. A change is material if it reduces your rights, adds obligations for you, or changes how we process your customers' data.

Other changes, such as clarifications or terms for a feature that stays off until you turn it on, apply when we publish them. The date at the top shows the latest update.

If the law or a serious security risk requires a change sooner, we may make it with shorter notice and will tell you why.

If you do not accept a material change, you can close your workspace before it takes effect, at no cost, after exporting your data. If you keep using OumsAI after that date, the new version applies to you. A change never applies to the past.

New subprocessors follow the 30-day notice and objection procedure in the Data processing agreement.

Law and disputes

These terms are governed by the law of England and Wales. Before going to court, write to us: we will try to settle the matter with you within 30 days. The courts of England and Wales have exclusive jurisdiction. Mandatory rules of the country where your business is established still apply where a contract cannot set them aside.

Contact

hello@oumsai.com